For many of our customers, every employee has a dedicated iPad or iPhone they use to field mobile surveys. Since LoopSurvey uniquely tags each device, it's easy to tell in the Reports the specific workers and locations data comes from.
However there are many situations where devices are shared among multiple employees at the same time during a day -- clinics, tours, restaurants, auto dealerships, and retailers to name a few. Ideally, managers want to drill down to the specific employee and workers don't want another system to login to.
Starting today, it's easy to share devices among workers AND get instant Reports down to the employee level. You can now find the currently selected worker or location in the upper right corner of the survey start screen. To switch employees, simply tap the upper right and select the person you want.
Example: Switch from Sue to John 1. Tap the upper right 2. Select from the list 3. Tap done 4. Let the customer complete the survey 5. In the Reports below, you can see the survey scores that Sue and John received
This type of "people analytics" is a powerful way to measure & motivate employee performance. If service quality is important in your organization, you will definitely want to give these analytics a try. Just as you measure other metrics in your business regularly, it's now possible to easily link customer experience to individual workers. Contact us and we'll help you get setup.