LoopSurvey - Realtime Mobile Survey App For iPad, iPhone, Android

  • Products
    • MailChimp
    • Salesforce
  • FAQ
  • Pricing
  • Industries
    • Experiential Marketing Survey
    • Field Sales And Marketing Teams Lead Generation
    • Field Service Teams Customer Satisfaction
    • Training Feedback Surveys
    • HIPAA Compliant Patient Surveys
    • Store Surveys
    • Franchise Survey
    • Service Survey
    • Health Care Survey
    • Restaurant Survey
    • Event Survey
  • Blog
  • Login
  • Contact
  • Products
    • MailChimp
    • Salesforce
  • FAQ
  • Pricing
  • Industries
    • Experiential Marketing Survey
    • Field Sales And Marketing Teams Lead Generation
    • Field Service Teams Customer Satisfaction
    • Training Feedback Surveys
    • HIPAA Compliant Patient Surveys
    • Store Surveys
    • Franchise Survey
    • Service Survey
    • Health Care Survey
    • Restaurant Survey
    • Event Survey
  • Blog
  • Login
  • Contact

Check Out The Newly Updated LoopSurvey Android App

12/20/2016

 
In the last few years, Android has become an increasingly popular mobile platform at work. We started hearing from more teams that wanted to run their business exclusivey on Android tablets and smartphones, or as part of a mixed environment with iOS and other devices.

Given the great new Android devices coming out such as the Pixel, it was a good time to update our Android app in a major way. The updated app now runs on 10,000+ devices running Android 4.1+ JellyBean or later. Our Android survey app includes expanded support for various question types, works offline, and integrates seamlessly with Dashboard capabilites like Reports, Alerts, and Device Management.

Existing LoopSurvey customers should login to their Dashboard if you want to start setting up Android devices. New prospective users - sign up for a free trial or contact us to discuss your project!
Picture
Picture

Take Photos In Real Time During A Survey

11/7/2016

 
Photos are a powerful way to share information from the field. When filling out an onsite report, why scribble notes or describe what you see, when you can go with visuals? Photos are useful to verify areas are up to standard, identify when they are not as expected, and easily document for future reference.

​Nowadays most people already carry a powerful computer + camera with them for work or personal use, such as iPhones, iPads, Androids, and other mobile devices. The latest updates to the Loop Survey app make it even easier for survey takers to take photos:
​
* Add up to 3 photos per question
* Add optional comments
* Use or retake photo
* Ensure photos are taken in real time, not from a previously stored date
* Save photos as drafts while a survey/report/audit is in process
* Photos are saved offline and automatically upload to the cloud when there is a good connection
Picture
Picture
Picture
There are also extra smarts that managers and team leaders will appreciate. The Dashboard makes it easy for colleagues in the home office to see all the photos and other information come thru in real time from mulitple people and places. No more awkward emailing, uploading, or hunting thru Dropbox folders!

* View photos in the Dashboard
* Photos are embedded in email alerts, so managers don't need to be at their computers to see what came thru
* Enlarge, download, or export photos in high resolution
* Filter reports for images

If this capability could benefit your team, contact us to discuss your needs!
Picture

Skip Your Way To A Smarter Survey App, It's Only Logical

7/15/2016

 
Skip logic is a powerful way to vary the next question based on a person's response. While there is a lot value in keeping things simple, branching can be useful in certain cases. Some common examples we see in our work with customers:

* If someone responds negatively, prompt them to elaborate to get more information. Those with a positive experience would skip over the prompt.

* If someone is a first time customer, the next question can prompt "How did you hear about us?". Repeat customers don't need to be asked.

* If someone is interested in receiving more information, the next question can prompt "What is your email?". Those who are not interested can jump to the end of the survey.

You can setup these rules from the Dashboard > Edit Surveys > Menu to the right of the question > Skip Logic.
Picture

Add Image Answers To Make Your Survey App More Visual

5/23/2016

 
We've all heard the saying that a picture is worth 1,000 words! It's why so many people love image centric places like Pinterest, Instagram, and Facebook.
​
Even in an easy to use survey app, images can really help the experience pop. A more interactive flow also keeps things fresh for survey takers which helps boosts response rates. Our new Image Selector lets you display photos so people can choose photos instead of text. Some of the ways organizations are using the new Image Selector:

* Select purchased products or services
* Identify common problems in a site visit
* Express preference among new concepts

The Image Selector is useful when you want to display pictures as the answer choices. If you want people to indicate who they interacted with on your staff, you will want to use our People Selector instead. Contact us and we'll help get your survey setup!
Picture

How To Ensure Service Excellence With A Survey App

5/17/2016

 
Even with today’s technology, so much of business is still about people. Chances are many parts of your business depend heavily on staff interacting directly with customers. Positive people interactions are great for customers, great for business, and something everyone wants from their product and service experiences. 

​However, negative people interactions can do tremendous damage to customer relationships and the business brand. Insufficient product knowledge, poor communication, unprofessionalism, unfriendliness, inattentiveness ... can really frustrate customers. Managers can't be in all places at all times, so how do you know when people are providing less than an ideal service experience?

​We've made this easier than ever before with our new People Selector. Now when people fill out the survey app at the point of experience, they can simply select the picture of the person they interacted with. Other approaches to this problem ask you to enter the employee's name, which a lot of people just will not remember. Or they may mistype it and make your Reports really hard to understand later on. Or require employees to login which many workers forget or do not have the time.

All this customer experience information down to the individual employee level is automatically collected and generated in Reports in your Dashboard. Alerts can fire immediately to management if service is below a certain threshold. Many of the organizations we work with use this data to:

* Improve training & coach staff
* Intercept issues and intervene before they boil over on social media
* Identify top performers to emulate
Picture

Increase Team Productivity When Collecting Data

3/2/2016

 
The best mobile business applications help workers do their jobs more efficiently -- faster, better, cheaper. When designing surveys and forms, it's easy to control information quality by guiding people thru fields in a standard way: enforce data formats, require questions, skip logic, and so on.

Yet part of what's cool about mobile devices like iPhones, iPads, & Androids are their ability to automatically collect useful information that had to be manually entered before. Removing the burden of unnecessary data entry from workers saves time, reduces errors, and improves data quality. Some of the ways we see teams use this automatic data collection:

* Time and date stamp - know precisely when data was captured

* Time to complete - useful for audits, quality control, inspections, kiosks, sales visits, service calls, and other operational processes to ensure they do not take too long
​
* People - know which employee the data can be attributed to

* Location - where the information was captured

These are just a few examples of the types of data that can be automatically gathered in the background. The benefits are especially useful when multiplied across several locations or team members. Curious about other types of data? Contact us.
Picture

How To Switch Surveys On An iPad Or iPhone

3/2/2016

 
When your team is collecting data out in the field, sometimes they will have a need to switch surveys on the go. While skip logic can accommodate some variations, there are times when you want a completely different form. For example, there may be a certain data capture form for new prospects while a different survey for existing customers.

Switching on device works offline, so an internet connection is not required. This comes in handy in many real world places like stores, events, workplaces, urban, and rural areas where wifi is not dependable. Administrators can give team members this option to switch, or control everything centrally from the Dashboard.

​Check out the screenshots below to see how this works. To switch follow these steps:

1. On the survey start screen, tap the Settings icon in the upper left

2. Tap on the "Survey" section

3. Choose an option among the list of authorized surveys or forms
​
Picture
Picture
Picture

Delete Test Responses From An iPad or iPhone Survey

2/8/2016

 
We've made a pretty big change to how LoopSurvey works. By design we had made it impossible to delete individual responses received from the iPhone or iPad survey app since we were concerned that some people might (1) accidentally delete valuable data or (2) intentionally remove negative data they did not want seen by management. To our surprise, many customers told us "Don't worry about it!" and that the bigger problem was actually cleaning up test responses, accidental duplicates, or garbage data. So we've now opened up the ability to delete individual responses in a survey, without deleting the entire survey or having to create a new copy. When you delete a submission, its data is completely removed from all areas right away -- submissions, reports, data tables, and the export. Be careful as this cannot be undone!

To delete particular submissions:

1. Login to your Dashboard
2. Navigate to the Submissions area on the left
3. Click into the submission you want to blow away
4. Click the red "Delete Submission" button on the bottom right (see screenshot below)
5. Accept the warning popup that asks you if you are sure you want to Delete


Picture

Add Real Time Surveys To Salesforce CRM

2/3/2016

 
Picture
Salesforce.com is one of the world's most popular CRM systems, so it was no surprise when many of our customers and prospects began asking for integration with LoopSurvey. Good news, the Salesforce + LoopSurvey integration is now available! Here are just some of the ways data gathered in the field by LoopSurvey can automatically flow back into Salesforce so all that valuable information is in one place:

* Lead Generation - rich prospect information gathered from events, shows, or field sales visits with LoopSurvey automatically create new Leads or Opportunities in Salesforce


​* Accounts - automatically update existing Salesforce records with customer satisfaction data, scores, & notes

* Customer & Field Service - upon completion of a customer service visit, automatically update tickets in Salesforce

* Event Triggers - after certain events in Salesforce, automatically send out customer surveys via email or text in real time

* Data Collection - data collected from LoopSurvey can create new objects in Salesforce 

If Salesforce is an important part of the way your organization works, you should definitely think about how adding LoopSurvey can make things your CRM even more useful. Contact us
 and we'll be happy to discuss your project!
​

Picture

iPad Survey Kiosks Are Easy To Setup

2/2/2016

 
Picture
​LoopSurvey has flexible controls that makes managing your surveys easy. For some use cases, you want to give employees the option to tweak settings on their mobile device or switch out workers when sharing. Other times when a kiosk is called for such as retail store or office, you want the device fully locked down so people do not accidentally (or intentionally!) fiddle with controls. Otherwise you may end up in a situation where people access areas they should not or simply look unprofessional with a non functioning screen.

Kiosk mode has been an option for some time and with this update the team made it easy for any customer to control this themselves right from the Dashboard. To turn on kiosk mode:

1. Login to your Dashboard > choose your Survey > Overview > Edit Survey on the right side
2. Select "Configure Options" at the top of the screen
3. Flip the "Kiosk Mode" switch to "On" from the right side
4. Save
​

Picture

​That's it! Your survey kiosk is now ready to go. You will notice that the controls along the top disappear when this extra security option is enabled. Also, If someone abandons the survey midway thru it will automatically reset after a minute of inactivity for the next participants. The only hard part left is to decide what type of kiosk stand or case you want!

Picture
<<Previous
Picture
Copyright © 2017 LoopSurvey Inc All Rights Reserved
PRIVACY    TERMS    info@loopsurvey.com