The original Loop was conceived as a “mobile first” project. The idea was that with so many smart devices out there, people should not have to be tethered to their computers. While this worked great for a device or two, "mobile only" was not sufficient to unlock deeper value. People want to design their surveys, setup multiple devices, invite colleagues, and analyze reports. The Dashboard is the command center of the new LoopSurvey Business and makes these tasks easier on a larger screen.
In a truly mobile world, people take their iPhones and iPads with them wherever they go and expect software to go with them. Despite all our technology, internet connectivity is unreliable even in a tech hub like Silicon Valley. A really difficult engineering challenge we set out to solve was true offline sync so people can take their devices and survey anywhere, even when there is no internet. Once a connection is re-established, the data automatically syncs to the Dashboard and updates the reports. Many others claim “works offline” but the reality is usually disappointing and results in data loss for panicked clients. Why? Many older web technologies were not designed to be offline for extended periods of time. In other words, they were not created to be truly mobile.
Trigger Automatic Actions
Acquiring and analyzing feedback survey data is important. But what happens after? Another powerful capability of LoopSurvey Business is the ability to trigger automatic actions based on how customers respond. For example:
* Valuable leads or priority service requests collected by field teams can be routed via email.
* Managers can get instant text alerts if a customer has a bad experience.
* Customers that have a great experience can receive instant email reminders to leave an online review on TripAdvisor, Yelp, and Google, or share their experience on social media like Twitter or Facebook.
Try LoopSurvey Business for free and let us know what you think!