FAQ
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Does LoopSurvey work if there is no internet?
Yes, LoopSurvey works offline even when there is no internet. Once a connection is re-established, the data collected automatically syncs from all devices and updates the Reports in the Dashboard. How do I run the same survey across multiple devices? 1. Design your survey in the online Dashboard. 2. Install the LoopSurvey app on each device: Link to iOS survey app Link to Android survey app 3. Generate unique codes in the Dashboard from the Devices tab and input one for each device. Can I export my data? Yes, you can export your data anytime from the Dashboard as long as your subscription is active. Go to the Data tab > Export. |
Can I send out a survey link instead?
Yes, when you create a survey a unique link is automatically generated in case you want to send it out. To access this, go to the Dashboard > Devices tab > Link column in the table > click the View button. How much does LoopSurvey cost? Pricing varies based on scope. Learn more on the pricing page or contact us for a quick quote. Is LoopSurvey available on Android? Yes, the LoopSurvey application can run on iPad, iPhone, and Android. If you send out a survey link, that will run on any device's web browser - iOS, Android, Mac, or PC. Link to iOS survey app Link to Android survey app |
Getting Started Tips
In this tutorial we will cover the key areas to quickly get started:
1. Create A Survey
2. Add Devices
3. Setup Alerts
4. Access Reports
1. Create A Survey
2. Add Devices
3. Setup Alerts
4. Access Reports
Create A Survey
1. Login to the Dashboard on our site. Create an account if you do not have one.
Note: If you downloaded a lite version from the App Store, you need to create a new account on our site as they are separate products.
Note: We recommend the Chrome browser for best performance.
2. Go to the Surveys Tab on the left > Create Survey
Note: If you downloaded a lite version from the App Store, you need to create a new account on our site as they are separate products.
Note: We recommend the Chrome browser for best performance.
2. Go to the Surveys Tab on the left > Create Survey
3. Start to build out your survey. Explore the following areas:
(1) Enter survey title
(2) Add question text
(3) Select the question type
(4) Add the answers people can choose from. Once you are done with an answer, type the "Enter" or "Return" key to start a new row.
(5) Check the box if the question is required
(6) Click the "+ Add Question" button to create more questions
(7) To change the order of question, drag and drop the 3 bars to the left of the question to the desired order
(8) To add your logo and background image, toggle to "Preview and Design" at the top
(9) Click the trash icon to delete a question
(10) Be sure to save your changes!
(1) Enter survey title
(2) Add question text
(3) Select the question type
(4) Add the answers people can choose from. Once you are done with an answer, type the "Enter" or "Return" key to start a new row.
(5) Check the box if the question is required
(6) Click the "+ Add Question" button to create more questions
(7) To change the order of question, drag and drop the 3 bars to the left of the question to the desired order
(8) To add your logo and background image, toggle to "Preview and Design" at the top
(9) Click the trash icon to delete a question
(10) Be sure to save your changes!
4. From the Preview and Design tab, you can add your logo and background image
(1) Under "Background" click upload to change the background image. This will be displayed for every question.
(2) Under "Logo" click upload and select your image file. Recommended resolution 350 x 350. This will only be displayed on the survey start screen.
(3) Toggle the arrows to advance the survey and preview the questions
(4) Be sure to save!
(1) Under "Background" click upload to change the background image. This will be displayed for every question.
(2) Under "Logo" click upload and select your image file. Recommended resolution 350 x 350. This will only be displayed on the survey start screen.
(3) Toggle the arrows to advance the survey and preview the questions
(4) Be sure to save!
Add Devices
1. Go to the Devices tab in the left
2. Click the Add Device button
3. A unique code will be generated
4. Select the survey that you want to run on the device
5. Give the device a unique name for reporting purposes
6. Delete if you make a mistake and want to start over
2. Click the Add Device button
3. A unique code will be generated
4. Select the survey that you want to run on the device
5. Give the device a unique name for reporting purposes
6. Delete if you make a mistake and want to start over
7. From your mobile device, click on the install link sent to your email to install the LoopSurvey application.
8. Enter the device code and your survey will load. Ensure your device has a wifi connection.
9. Repeat this process for multiple devices. A code can only be used once per device.
8. Enter the device code and your survey will load. Ensure your device has a wifi connection.
9. Repeat this process for multiple devices. A code can only be used once per device.
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Configure Alerts
1. Go to Triggers in the left navigation
2. Click the Add Trigger button
2. Click the Add Trigger button
3. Select the type of trigger you want to create. In this example, we are creating a text alert.
4. Complete the process of configuring the alert
(1) Choose the survey
(2) Select the question
(3) Choose the response that triggers the alert
(4) Continue adding rules for the desired question and answer combinations
(5) Specify the recipient that will receive the alert
(6) Continue adding recipients as needed
(7) Name the alert
(8) Be sure to save!
(1) Choose the survey
(2) Select the question
(3) Choose the response that triggers the alert
(4) Continue adding rules for the desired question and answer combinations
(5) Specify the recipient that will receive the alert
(6) Continue adding recipients as needed
(7) Name the alert
(8) Be sure to save!
Access Reports
1. After your surveys have collected responses, it's time to access reports.
2. Return to the Surveys tab on the left > select the name of survey
(1) Analytics is a graphical summary of aggregate data
(2) Select Segment Analysis to drill down to responses at the location or device level for comparative analysis
(3) Choose Browse to see individual submissions
(4) Data can be exported anytime via the right menu
2. Return to the Surveys tab on the left > select the name of survey
(1) Analytics is a graphical summary of aggregate data
(2) Select Segment Analysis to drill down to responses at the location or device level for comparative analysis
(3) Choose Browse to see individual submissions
(4) Data can be exported anytime via the right menu
