Multi Unit Franchise Surveys

When you have multiple locations, you closely monitor your sales numbers at each location. What about customer satisfaction?

Too often, quality issues are unknown to owners until the dissatisfaction eventually shows up in sales and online. By surveying "in the moment" with Loop, you can:

* Measure Quality. Ensure quality control across across all outlets. Immediacy of data and reports cuts the feedback loop cycle from months to real time. Process changes show up quickly and are a leading indicator for eventual improvement in sales.

* Build Customer Database - The lifetime customer value of a repeat customer is significant. Efficiently capture email addresses that can be used for future marketing and promotion.

* Intervene Instantly.  Get instant text and email alerts if customers have a negative experience so staff can intervene. The cost of a bad customer experience is high, it is even higher when it ends up online publicly.

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Setup

Setup your survey with our secure online dashboard from a computer.

* Select from various question types
* Add your logo and change backgrounds
* Setup text or email alerts
* Deploy the survey to devices
* Setup locations you want to measure

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Collect

Once your survey is ready, collect data on tablets.

* Start screen with your logo
* Ask various question types
* Collect data offline, even with no wifi
* Confirmation screen
* Survey resets for next recipient once complete
* Secured

Analyze

Once you have started collecting data, access reports to gain insight. Over time you can benchmark performance and use this to measure improvements.

* Summary Report
* Reports by Location
* Individual Submissions
* Export data
* Custom reports
* Trend data
* Share with colleagues

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