Multi Unit Franchise Surveys
When you have multiple locations, you closely monitor your sales numbers at each location. What about customer satisfaction?
Too often, quality issues are unknown to owners until the dissatisfaction eventually shows up in sales and online. By surveying "in the moment" with Loop, you can:
* Measure Quality. Ensure quality control across across all outlets. Immediacy of data and reports cuts the feedback loop cycle from months to real time. Process changes show up quickly and are a leading indicator for eventual improvement in sales.
* Build Customer Database - The lifetime customer value of a repeat customer is significant. Efficiently capture email addresses that can be used for future marketing and promotion.
* Intervene Instantly. Get instant text and email alerts if customers have a negative experience so staff can intervene. The cost of a bad customer experience is high, it is even higher when it ends up online publicly.
Once your survey is ready, collect data on tablets.
* Start screen with your logo
* Ask various question types
* Collect data offline, even with no wifi
* Confirmation screen
* Survey resets for next recipient once complete