Ensure Service Excellence
Across Locations

How It Works

Setup

Create your survey on our site and configure alerts

Collect

Get real time responses from customers or employees from onsite iPads

Act

Automated reports let your team make changes and measure performance

Why In Person Surveys?

The Top 3 Benefits From 30,000+ Organizations

Quality Control

Do you have multiple locations or mobile workers? Owners and managers prefer to identify potential issues immediately rather than have them show up later in sales numbers and negative online reviews.

Loop enables executives to effectively manage their portfolio of locations. Establish customer satisfaction baselines, averages, see who is exceeding vs. underperforming, and get a leading indicator of business performance.

Lead Generation

CRM and loyalty programs can work -- if customers sign up. However, many businesses have no way to reach the thousands of customers that stream in and out of their locations every year. 

Loop makes it easy to collect customer information like email addresses. Since everything is digital, no more time consuming manual data entry is required from paper forms or comment cards.

Instant Data

Traditional survey software is a blunt tool. Interrupting people at the wrong time results in poor response rates. Poor response rates means what little data you have is skewed and not useful. 

With Loop you can capture people's real reactions at just the right moment. As a result many Loop customers get up to 3000% more data than legacy survey software methods.